Chewy Reviews

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General rating

3.2/5.0

Of the 45 reviewers, 23 (51.11%) recommend this store.

Customer reviews

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Thank you chewy

Chewy is a wonderful company my dog teddy was 18 years old he died June 22 2023 today I received flowers from Chewy very nice to recognize how much we love our pets.

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Rodriguez275

Reviewed on: Jul 01, 2023

Recommends this store!

I love Chewy

I love Chewy! I receive excellent quality food for my kitties and the best customer service out of any business I currently deal with!

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Terra K.

Reviewed on: Jul 01, 2023

Recommends this store!

I can't say enough about Chewy

I can't say enough about Chewy. I signed up for the auto-refill of my dog's medications and it made everything very easy for me. I was able to ensure she had what she needed and I didn't run out. Then she passed away. I notified Chewy to stop the auto-refills because of the situation and they were immediately responsive and very kind. I received a note of sympathy and recognition for my dog from Shakira and the Chewy Family. This meant a lot to me and I will never forget their kindness. Very few companies today show that type of consideration for their customers. Great job Chewy!

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Vargas385

Reviewed on: Jun 30, 2023

Recommends this store!

I really cannot say enough good things…

I really cannot say enough good things about the positive experience I had with the customer service department. Not only did they resolve my issue and super quickly but they were so kind to acknowledge the difficulty I was having with my situation. It felt quite special and I certainly will continue to be a customer, solely based on this interaction. Thank you!

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Clara601

Reviewed on: Jun 30, 2023

Recommends this store!

Chewy representatives and Supervisors go above and beyond!!

Chewy representatives are always available. My order for Weruva meals and more ( great product) was delayed by several days and needed for a sick dog who took a liking to my dog's food. A Chewy rep transferred me to a supervisor who rectified the situation by locating the product and getting it the location before we were down to our last container. Well done !!

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Tristan663

Reviewed on: Jun 29, 2023

Recommends this store!

Compassion and Kindness

I had to recently return my order to chewy due to the fact I lost my beloved dog. They went above and beyond took order back expressed sympathy and sent me flowers This company really touched my heart with their kindness.

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Gabe835

Reviewed on: Jun 29, 2023

Recommends this store!

On time delivery, and satisfied with products

My cat is on a special diet, and Chewy always delivers on time. I have also purchased various cat toys and treats over the past few years, and all were exactly as described. My cats enjoy the treats immensely. 😋

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Lucas856

Reviewed on: Jun 29, 2023

Recommends this store!

This company used to be great..they no…

This company used to be great..they no longer can even get a order in the mail. I placed my order and it was then placed on hold and after calling and verifying every possible detail they told me it would be released..they proceed to continue to place it back on hold every time. I operate a rescue and depend on these shipments..I had to cancel and take my business elsewhere. Customer service has no resolve for this issue but seems to be aware that it is happening to a lot of customers. They may want to address this before they have no customer. I’ll never shop from chewy again.

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Cassandra.Martinez

Reviewed on: Jun 28, 2023

I cannot say enough positive things…

I cannot say enough positive things about CHEWY.COM. Their Customer Service is exceptional. I accidentally made an error on an order and they corrected it and it was my fault. They thanked me for being such a loyal customer. The CSR was so kind.

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Peyton.Henry

Reviewed on: Jun 28, 2023

Recommends this store!

Lacking Transparency

This review is about their lack of transparency and poor communications of their promotions. Be careful when participating in their gift card offers that require you to purchase X dollars in order to receive one. Their terms & conditions fail to list all excluded brands in their promotional emails, and don’t provide a link to show the extensive list. Even if your items in basket don’t qualify, the website will still allow you to apply the promo code as if it’s accepted. Their app did the same thing. (Terrible UX!) When I notified the customer service team to let them know of their mistake, it took several back and forth messages before getting to a resolution.

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Julian131

Reviewed on: Jun 28, 2023

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FAQs by the Kupn Community

I am having trouble returning an item to Chewy.

Chris7 Oct 01, 2021

If you are having trouble returning an item, call Customer Service and ask them to assist you. My understanding for returns is any item can be returned, even if it has been used you may return it within 1 year of original purchase. Their Custom Service is available 24 hours, 7 days a week. So, if you work odd hours you don't to wait until Customer Service is available.

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why don't you listen to all the reveiws that say your shipperr is bad

Roberts944 Apr 25, 2020

Because they make it a point to lie and deceive their customers... I will NEVER use them again!

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Do you ship to Canada

Harry Apr 24, 2020

Ever thought of reading the FAQ posted on EVERY SINGLE COMPANIES WEBSITE to answer your own questions? Companies post these FAQ's for a reason. Too bad people are too lazy to read them. Then you scream at the reps you speak to due to your own stupidity levels in NOT READING A COMPANIES POLICIES. FYI it is a CONSUMERS RESPONSIBILITY to read those policies as the company already knows their own policies. FYI shipping from the USA to Canada cost customs fees and taxes which are NOT refundable and if you chose to return an item you will will incur these fees again and YOU are responsible for paying for them not the company you do business with. International shipping also requires proper documentation to get packages through customs. Not every USA company has the man power to deal with this enormous amount of work nor do they wish to deal with the headaches involved with shipping outside of the USA. How so many of you Canadians do not know this information is mind boggling.

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Why in your TV ads do you advertise Free Shipping but on your Website it says Free Shipping OVER $49???

Adrian H. Dec 29, 2022

Because they have free shipping over $49. It is FREE OVER $49.

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Do you deliver to Canada?

Priscilla.Flores Jul 17, 2017

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